Returns & Exchanges

At Reilly & Sons, we pride ourselves on the quality of our gourmet food products, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our goods, we cannot accept returns on food items once they have been delivered, but we offer full replacements or refunds for any quality issues.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product or incorrect item, including the packaging and the shipping label, within 48 hours of delivery.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the attached photos to initiate your claim.

• 3.
  Review Process

  Our quality assurance team will review your request within 24 business hours to verify the issue and approve your replacement or refund.

• 4.
  Resolution

  Once approved, a replacement shipment will be prioritized at no extra cost, or a full refund will be issued to your original payment method.